Sanctuary Bathrooms

"I had a great experience with Sanctuary Bathrooms. I ordered several bathroom products in May, and one of the items had an unexpected delay. A huge thank you to Declan, who kept me updated, checked the status for me, and arranged the delivery schedule so that everything arrived on time. All of the items were delivered in excellent condition, and the delivery driver was also very friendly and professional. Excellent customer service from start to finish. I would definitely recommend Sanctuary Bathroom."

"Great service from Sanctuary Bathrooms. We ordered bathroom parts from them a few months ago, everything arrived perfectly on time. Last week we contacted their support to help us out with a small snag, Alex was incredibly helpful in resolving this snag. We'll use them again next time we do anything bathroom-related :)"

"A mixed but disappointing experience. We visited the showroom twice and found Paul to be very helpful in helping us design the bathroom to the style we wanted and to try a few different layouts for the room. Unfortunately once we'd finalised our design and paid the deposit there were a number of problems. Firstly we arranged delivery to coincide with the fitter beginning work. However on the arranged day we had no communication saying what time it would arrive, despite numerous emails saying it was due that day. When I rang they informed me delivery wasn't scheduled because the balance was outstanding. No one had contacted us regarding this so we were left without the materials with the fitter on site. When the materials did arrive the next day, only one of the two tile sets we had selected were delivered. The bigger issue as it transpired was that they had forgotten to include a shower screen. Both me and my wife clearly remembered discussing this with Paul in the showroom as we needed a foldable one due to small space. When I rang Paul he implied this was my error and I had missed it off the order. He told me to look on the website for some screens and call me back to arrange payment. We'd expected some goodwill as this wasn't our fault but this request was ignored. I found a suitable screen and sent it to Paul by email. I tried calling and followed up on email to order it as by this stage we needed it urgently but Paul never responded and wasn't available when i rang. In the end we ordered it elsewhere because we didn't want to give any more money to them after that experience. The materials are very good quality but unfortunately once they had our money they weren't interested and the service wasn't very good. A real shame."

"Great experience with Sanctuary Bathrooms. Purchased two bathroom suites with a mixture of Burlington, Crosswater, Britton and Just Taps products. Sanctuary Bathrooms had the best prices around and the free delivery over £500 sealed the deal for me. Delivery was communicated well and the chap that delivered was helpful and on time. The products are flawless and great quality. Even the outer boxes arrived undamaged, it was clear a lot of care had been taken when picking and packaging them. Just as a note I was not able to reach them by phone whenever I called, they were far more responsive on email. I imagine they are very busy after the recent sales, but still got back to me and answered all my queries in full. Really appreciate it!"

"The team at Sanctuary Bathrooms were exceptionally helpful, particularly Jamie. I knew what I wanted, but needed help with the attachments and other accessories. He helped to pick the supporting items. I called a few times, asking questions to ensure we could match the chrome with other items, and nothing was too much trouble. The customer service was fantastic, keeping me informed as we had a custom painted bath and we had to push the delivery back to accommodate the plumbers coming in. Love the bathroom, the products are superb quality and they look incredible in the bathroom. Highly recommend."