Patton Drives And Patios

"Do not trust this company! Poor quality of work, atrocious customer service, completely unreasonable and aggressive. Pressured me into giving them the job in the first place. Pressured me for payment before completion of work. The patio I’d paid a significant amount for was laid to a poor standard. The issues I was left with included: -Two whole sections of patio not tiled and just filled with concrete (not even levelled) -Tiles chipped, not cut straight, jagged edges -Spacers not used, so tiles aren’t lined up properly -Patio not level in the slightest, steps down and up between tiles rather than smooth -Loose and moving tiles -Packaging left on tiles that were laid -Grouting missing -Gap next to patio not filled properly -Property damaged When I raised these issues, I was told I’m just talking about plastic left in my garden. I sent videos and pictures of evidence of the issues and eventually was offered some grouting but no other explanation of how the issues would be resolved. Plus every time someone was meant to come and inspect it/“fix” it, the owner has become aggressive and come up with an excuse not to do anything at the last minute. This has been ongoing for over 10 weeks. I’ve since consulted a different company who confirmed that it was so poor the patio is unfit for purpose and the only solution is to take it all up and refit the whole patio. Except all of my porcelain tiles they’d cut with the wrong tools are now damaged. On consulting with the owner about this he became very verbally abusive. To the point I would not feel safe allowing him or his company on my property. As a compromise I requested a partial refund (not even enough to cover the quote for the patio refit) and he has refused with the audacity to claim I’m the one trying to take advantage of him. He has also demanded I remove my review if I want any money back."

"My garden was left in an absolute state and completely unsafe for my dogs. They were informed I have dogs and yet sharp shards of broken tiles were left everywhere. One of my dogs actually sustained an injury due to unsafe condition my property was left in. A mound of sand was just dumped behind my shed, unsure of what I was expected to do with this. Part of what looks like someone’s fence has been left. Someone literally left their left over McDonald’s, with fries scattered all over the floor. They stayed to work to get it finished in the pitch black but honestly, I feel like that was just so I couldn’t see what shoddy work had been done. The gap that was “filled” at the bottom of the patio still has gaps. There is two whole sections of the patio area that have not been tiled and just filled with concrete (very poorly). I was only informed about them after the job was “finished”. As soon as I was able to see this in daylight it was very jarring and I’m confused as to why it wasn’t tiled when I had tiles spare. Tiles that have been laid are chipped. There are gaps in the grouting. The leveling string went under half the tiles. The patio is not level in the slightest, each tile tilting a different direction. Tiles are loose and moving. There has even been a part of the packaging left on a tile that’s been laid. My planters were left dented, gate and frame chipped and scuffed, bucket destroyed. I was told the first day was just meant to be prep, not a rushed hack job. They took payment from me, insisted he needed it before job was complete and I’ve just been left with damaged property and a poor execution of a patio that already had a base in situ. Was told he would come back to inspect the work but after 3 weeks of messaging him, and being told “this week”, then a week later saying “I said this week”, still not come out and is no longer acknowledging contact from me."