Passmore Group - Home of More Bathrooms, More Kitchens, More Ability, More Bedrooms and More Build

"We have been very impressed by Passmore’s from our initial contact right through to completion of our new wet room. Nigel, the designer, was clearly extremely knowledgeable and experienced which gave us confidence that all would go smoothly, and it did! The lead fitter, Zbigniew, took pride in his work, working carefully, cleaning up at the end of each day and keeping us very well informed at all times. All the members of the wider team were helpful and pleasant. We appreciated the strong commitment to clear and timely communication and consultation at each point in the process. We are very likely to return to the group for future projects."

"Lovely warm welcome as I entered. Sat with one of the owners Steve, he was also very warm and welcoming id highly recommend if you want a professional and warm experience. Something getting harder and harder to find these days . 5*"

"We wanted to organise a new bathroom for our parents in Spring 2025 and found Passmore. We went to a showroom first and were quickly visited by a friendly and knowledgeable designer (Simon) who took us through the options and quotes very quickly. We opted for bath removal replaced by a walk in shower, with a new toilet and sink. Work started very quickly after a secondary measuring, and the fitting was brilliantly done by James in around a week. We were even visited by one of the directors to make sure everything was on schedule and we were happy! We even received gifts from Passmore on ordering and completion which is a great touch! Payments were easy and completed by friendly staff and all work was finished by early Summer. We're delighted with the finished bathroom and highly recommend Passmore. Thanks! :)"

"We chose Passmore because we wanted a quality job with good project management rather than trying to coordinate it all ourselves. We thought the price was steep but decided to go ahead anyway as we were paying for a managed service. We were told our project would take 3 weeks from start to finish, but it was actually four due to delays. We can’t fault the fitter who was lovely, punctual, polite and did a full day’s graft every day (he would get 5 stars) however we had a delay with the basin which should’ve been picked up given the lead time to starting the job was long enough (our start date was rearranged without us being told at the beginning too as I notice other reviewers have noted). On the day the electrician was supposed to come he hadn’t been booked in by the office meaning more waiting (he is a sub contractor, although the website says they don’t use subs). At first they were attentive and visited regularly including the boss checking in to go through stuff with the fitter but once the delays started our installation manger went very quiet and it was left to our fitter to give us the bad news that work would run into another day, then another. The inconvenience of having the house upside down and dusty for three weeks we were prepared for but for it to go beyond that is frustrating and really tested our patience. When we mentioned this at project sign off, we were told it was never a 3 week job, and had always been intended to take a month, which is different to what was explained to us at the start, so again misalignment of communications. The ultimate test is always would you use them again and the answer for us is probably no. The initial design was good but I would’ve liked more of a consultation / being shown options rather than everything decided in one go for us. For the premium costs they charge I’d expect a five star service and that wasn’t quite our experience. If you do decide to get onboard with them I'd get it in writing up front what timescale they are working to."

"Top class service from start to finish, I didn't really know where to start but Simon the designer came up with a great design to maximise the space. The whole process was easy and efficient, mick the main fitter was superb, nothing was too much trouble. Delighted with the final result, highly recommended"